Shipping Policy


necklacespring store 100% printed and shipped all orders in the USA. We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Please Note:
Estimated Ship Timelines Does Not Include Handling/Production Time!

Delivery Time = Processing Time + Shipping Time

You will see the handling time and Estimated shipping time on the checkout page.

All our products are made as ordered and printed on demand just for you, so they will be put through a production process, therefore there will be a Handling Time on them.

All items are shipped out around 1-4 working days after receipt of payment. From there, all domestic orders will take approximately 7-18 working days to arrive.


We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

  • USA – Within 7-18 business days
  • Canada – Within 10-20 business days
  • Western Europe – Within 10-25 business days
  • Australia/NZ – Within 10-25 business days
  • Rest of the World – Within 10-25 business days
  • Standard shipping: FREE SHIPPING
  • Buy 2 items GET 5% OFF on all products.
  • Buy 4 items or more GET 10% OFF on all products.
  • FREE SHIPPING all order. Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

What carriers my order will be shipped with?
  • USA – Within 7-18 business days
  • Canada – Within 10-20 business days
  • Western Europe – Within 10-25 business days
  • Australia/NZ – Within 10-25 business days
  • Rest of the World – Within 10-25 business days
Can I track my order?

Yes! We will send you a tracking number via email. In some cases, it can take up to 5 days. You can later track your Order by clicking on “Track Your Order” in the Main Menu.

If you didn’t receive an email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don’t get send automatically.

Where is my order?

To check on the status of an order please use the tracking number that we send to your email.

If you have ordered several items, they are often shipped out in separate packages so you may receive them on different days. You will receive an email with a tracking number for each package sent.

If you need more assistance tracking your order, contact us at [email protected] with your order number.

How much does shipping cost?

Standard shipping: FREE SHIPPING
Buy 2 items GET 5% OFF on all products.
Buy 4 items or more GET 10% OFF on all products.
Note: *All prices in USD

When will my order ship out?

Orders usually ship 1-4 days from the date the production process started. Actual shipping times and delivery dates may vary depending on local postal service in your area.

Do you ship to APO/FPO/DPO Addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.

Do you ship internationally?

Yes! Shipping is available worldwide through a variety of different carriers.

Why I cannot choose fastship for my order?

Here are certain colors that are rare or always low in stock that require more time to process so that we cannot offer fast shipping with these specific colors on the orders. If you wish to have your items to deliver faster, feel free to contact us at [email protected], so we can have a look and do the best that we can.

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 4 business days then processing time policy, please contact us at [email protected]

I haven't received a shipment notification.

If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at [email protected] as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!

How do you handle Customs/Duty Charges?

Customs and duty charges may be applicable depending on the country of origin, size, weight and/or value of your order.

All taxes, duties, and customs fees are the responsibility of the recipient.

My package is marked delivered, but I never received it.

If your package is marked delivered, but you never received it, follow these steps:

  1. Check around your home/apartment in case the postal carrier placed the package in an odd spot.
  2. Ask your neighbors as they may have received your package instead.
  3. Reach out to your local post office for information regarding the package.
  4. If you still cannot locate your package, please contact us at [email protected]
I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. If you believe error contact us [email protected].

Shipping multiple orders

Multiple orders placed on the same day cannot be combined.

What is your refund policy?

We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. Please check the refunds policy. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

Shipping to multiple locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Address changes

Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.

Customs charges and delays

Some countries may require import tax, duties and customs fees for the imports. These charges, if applicable, are determined and charged by the Customs office of your country. Paying these charges is your responsibility. There might also be delays in delivery times due to customs checks which are out of our control. For more information, please contact your local Customs office.

How do I contact you?

If you have any questions that are not on this FAQs page, please email us at [email protected]